6. Warranty and complaints

The warranty and complaint conditions apply to all products offered in the e-shop, unless otherwise stated for a specific product.

6.1 The rights and obligations of the contracting parties regarding rights arising from defective performance – goods showing a decrease in quality – are regulated by Act No. 89/2012 Coll., specifically in its provisions Sections 2099 – 2112.

6.2 The manufacturer provides a warranty for a period of two years – 730 days from the delivery of the goods. If the warranty period stipulated by law is longer, the length regulated by law applies. The warranty period runs from the date of sale; if the item was sent to the buyer according to the contract, it runs from the buyer’s receipt of the goods.

6.3 The warranty procedure runs from the demonstrable exercise of the warranty (message, email, letter, handing over the item to the buyer). The seller will issue a decision on acceptance or rejection of the complaint within 14 days of receipt of the claimed goods.

6.4 Warranty procedure:

The buyer informs the seller about the warranty claim and provides his/her reason with photos – by email to eshop@larp-sword.com

The store will decide on the validity of the warranty and propose either a refund or sending replacement goods. If the buyer decides to return the goods, the goods must be sent back to the address:
Tomáš Houška, Václavkova 2, 160 00 Prague 6 or an agreement with the seller on another method of returning the damaged goods.
The store will then either refund the payment to the buyer or send replacement goods.
6.5 The warranty applies exclusively to defects caused by production, materials used or other defects caused by the manufacturer or seller. It does not apply to damage caused by normal wear and tear, improper use or failure to follow the recommended care for the product.

6.6 If the goods show a significant decrease in quality that is inconsistent with the declared quality, the buyer has the right to have the defect removed by delivering a new item without defects or by delivering the missing item, or to have the defect removed by repairing the item or to receive a reasonable discount on the purchase price, or to withdraw from the contract.

6.7 If the defect in the goods is a minor breach of contract, the buyer has the right to have the defect removed or to receive a reasonable discount on the purchase price.

6.8 By means of a quality guarantee, the seller undertakes that the item will be suitable for use for its usual purpose for a certain period of time or that it will retain its usual properties.

Extension for larp soft weapons

6.9 A lower age limit is specified for all of our weapons. Unless otherwise stated – for those marked as toys it is 6 years, for others it is 12 years.

6.10 We are not responsible for any kind of damage or injury resulting from the use of this product. All responsibility falls on the user, who should always take all necessary safety precautions and handle the product accordingly. For optimal safety, we recommend using appropriate eye protection (e.g. sports goggles).